If there are, close them by right-clicking on them and selecting End task from the shortcut menu. On the Processes tab, look through the Background processes sublist to see if there are any Outlook background process running.Open the Windows’s Task Manager by pressing Ctrl+ Alt+ Delete on the keyboard and clicking Task Manager in the menu that shows up on the screen.If all the above methods fail, usually the last-resort solution to make the drag & drop feature work again is to restart the Outlook desktop app. Finally, shut down and start your Outlook desktop app again.4. Use the checkbox to either enable or disable Cached Exchange Mode. Toggle the state of the Cached Exchange Mode feature by either selecting or clearing the Use Cached Exchange Mode to download email to an Outlook data file checkbox ( Fig.In the window that opens, on the Email tab, double click your email account for which the drag & drop feature does not work.

3. Accessing settings for email accounts. Next, click Account Settings and select Account Settings from the drop-down menu ( Fig.Click the File tab on the Outlook’s ribbon.Remember to type/paste the command precisely, as shown below – the space before the slash (‘/’) is there on purpose. This should repair the default Outlook folders and restore the drag & drop capability. Type the following command: Outlook.exe /resetfolders ( Fig. 2.), and click OK to execute it.You can use a command-line switch that restores missing folders at the default delivery location and recreates their properties: It might happen that certain Outlook folders are corrupted (for example, they do not have a valid type identifier), which causes the problem with drag & drop. We have discovered that Outlook behaves differently depending on the view type. Try to change the view to Folders ( Fig. 1.) and try dragging and dropping your items again. After that, you should be able to use the drag & drop feature again. Make sure that the Outlook window is active, and press the ESC key several times. The drag & drop feature works only when you copy/move items between the folders of the same type. Ensure that you are using drag and drop to copy/move items of the same type.We have discovered a few solutions that may restore the drag & drop functionality in Outlook: Solution:Īs far as we know, this is a software bug that occurs in all versions of Outlook, and it is not related to CodeTwo or any other third-party software.

You are not able to copy or move any Outlook items by dragging and dropping.

Outlook for mac new email drop down